Product Warranty

Currents warranty conditions are valid in all European Union member states and Great Britain. The common law regulates the warranty service for private customers. The warranty period is 24 months. 

The period begins with the date of purchase. The warranty service period for legal entities (e.g., Commercial Buyer) and some instances when the general warranty conditions are not valid is five months from the purchase date.   

For a valid warranty claim Leforest OÜ, within a reasonable period,  (1) repairs the product or provides material for repair free of charge, alternative, (2) substitutes a defective product with a new or equivalent product, or alternate, (3) if none of those above alternatives is feasible, refunds the purchase price of the product.  

The warranty does not cover equipment damaged due to an accident or misuse. In case of returning the product for repair or replacement, the purchaser has to pack the product as it is loaded when the buyer receives it and ensures that the transportation company can collect the product from where it was delivered initially. Leforest OÜ provides instructions on the warranty procedure after written notification. Product repair, replacement, or refund can only occur after written concordance.   

Please note that Leforest OÜ covers the cost of delivering the product back to the customer only if that has been recognized as a guarantee. Conditions for the assertion of warranty claims i. a. ( not limited to) are:  Providing the document which confirms the purchase, e.g., buyer's cheque or a card payment statement; • Examining the product for completeness and transport damage in the presence of the delivery driver. Making a record in a transport document marking missing packages/parts/ or any damage to the product. Missing or defective timber structures are to be supplemented or replaced with the subsequent delivery; • Proper maintenance and use of the product; • Properly built foundations and fixings. 

Don't hesitate to get in touch with our Customer Service in case any questions arise; 

• Maintain and handle the timber following the instructions provided by our company;

• Guarantee that the product has not been used for a commercial purpose; The following cases are excluded from the warranty if they cause the defect. a. by: 

• An improper mounting of your product, its incorrect installation, or handling; 

• Use of materials that do not match the assembly instructions; 

• Damage caused by inappropriate handling during and after the installation work; 

• Improper fasteners or foundations; 

• Storm damage, force majoure, natural disasters, or other violent actions; 

• On-site changes to the article (including, but not limited to, operation with recirculation or pressure pumps or the use of other than by Leforest acquired or recommended furnaces and exhaust systems one); 

• Failure to follow the care instructions, which caused defects;

• Inadequate care of the product; 

• Inappropriate wood painting;

• Wood damage and discoloration due to poor ventilation; 

• Frost; 

• Commercial use; 

Warranty disclaimers, among others, are: 

• Surface disturbances due to resin flow from the wood;

• Possible shrinkage and natural color change due to weather conditions

• Damage caused by large open joints and cracks (e., g. Shrinkage cracks, etc.). 

Any warranty claims, together with the attached copies of the sales documents, should be directed in written form to sales@leforest.uk

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